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Aramex announced the official launch of its new (AI)-enabled Chatbot on Facebook Messenger.

Named "Aramex Bot", the service enables personalized, scalable conversations with customers about shipment-related queries and different service offerings.

And while we can celebrate these achievements, the harsh reality is that technological innovation is now essential.

If you are a business and want to compete, having innovative technologies is no longer an option, it is a requirement.

The Aramex It Forward winner for the month of August are Fekat Circus from Ethiopia.

Technology is ultimately behind every fundamental business decision we make and is critical to the growth of our e-commerce business and global footprint.

Other companies have also leveraged technology to succeed, with Uber, Air Bn B and UAE company Careem using platforms to aggregate data, predict consumer behaviour and develop new and innovative products and services.

He spoke very unprofessionally and did not connect me with someone else when asked. Contacted customer service and they told me it had been left on my door step at pm. Bad service no update of the package progress whereabouts online which i sent back to merchant.i just receive auto reply that they will resolve it.almost 1month and wasted my time waiting for my package to be delivered worst service, not faithful, i have received wrong parcel through aramex courier man by force. You would be better off dealing with regular mail than going with Aramex.

If this is how Aramex works, i am sorry to say but have to terminate all my relation with Aramex which is i am using through various other channels. Delivery driver either stole it or threw it away because he couldn’t be bothered to deliver. i have complaint about it several time on customer services as well as through mail also but almost a week nothing action take place. They lost my packages on two different occasions and it took them several weeks to find them again, and my last package is still undelivered -- I placed the order two months ago!

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